Effective from: 1st May 2020
The IQnext Cloud (“Platform”) and the website www.iqnext.io is developed and owned by Synconext Technologies Pvt. Ltd. (“Synconext”/“we”/”our”/”us”), a company having its registered office at 2nd Floor, 54th 12th Main Road, 4th Block East, Jayanagar 3rd Block East, Jayanagar, Bengaluru, Karnataka 560011.
1. DEFINITIONS AND INTERPRETATIONS
Any and all terms not defined under this Policy shall have the same meaning as provided under the Terms of the Platform.
1.1 “Consent” shall mean your acceptance is free from any undue influence or ambiguity with regard to the terms of this Policy and Terms of the Platform and you consent to the collection, storage, use and disclosure of the Data as described in the terms of this Policy.
1.2 “Cookies” shall mean a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from the Platform and stored on the hard drive of your device.
1.3 “Data” shall mean the information collected by us, whether or not by automated means, through the Platform which directly or indirectly relates to you and the Users and may be subjected to Processing in accordance with this Policy.
1.4 “Process/Processing” shall mean operation or set of operation which is performed on the Data or on sets of Data, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of the Data.
1.5 Any reference to the terms “you/your” under this Policy shall mean the person including without limitation organization, employer and employee/s of the organization who shall use the Platform for the purpose of obtaining Services.
1. DATA COLLECTED
We collect the following Data to enable us to provide the Services effectively:
2.1 INFORMATION PROVIDED TO US
2.1.1 Data such as name, email address, phone number, user-name and password, information pertaining to Your building premises including without limitation drawings of floor map (DWG or PDF), address of the building, working hours of the building or floors, photos of the building, number of seats on the floors, number of meeting rooms in each floors, number of rooms, number of floors, name of workspace areas and departments that occupy those workspaces (to view and access the dashboard.
2.1.2 User Data pertaining to information submitted by a User which shall include but not limit to the request to control the temperature and lighting of their workspace, to find and book meeting rooms, to request repairs, to view desk availability or book a desk, to view available amenities or to view maps of buildings and campuses.
2.1.3 Information about the location which a User submitted the request from (building, floor, zone, space type)
2.1.4 Date and time of User request
2.1.5 User preference for the office settings
2.2 INFORMATION COLLECTED BY US
2.2.1 When you use the Platform we may automatically collect information such as a record of the details of usage, any comments, opinions and/or feedback you provide to us regarding the Platform, technical information about your device for system administration and analysis, including your IP address, unique device identifiers, operating system, and network and browser type, location and such other information that may be automatically collected as part of log files or other metadata.
2.3 INFORMATION WE COLLECT FROM THIRD PARTIES
2.3.1 From time to time, we may receive Data about you from third party sources including but not limited to the partners with whom we engage in joint marketing activities and sources such as social media websites.
2.3.2 When you register on the Platform through third parties (“Integrated Service”), such as through the use of Microsoft or Google credentials and authorize to connect with such Integrated Service, we may collect Data that such parties make available to us, including but not limited to your name, email address, your gender or your profile picture in accordance with the terms of this Policy. Please note that the Integrated Services have their own privacy policies and that we do not accept any responsibility or liability for these policies.
2.4 MARKET RECIPIENTS DATA
2.4.1 We may also collect data from individuals with whom we communicate for marketing or promotional purposes but who may not otherwise be Users of the Platform (“Marketing Recipients”).
2.4.2 The data we collect includes but is not limited to the Marketing Recipient’s name and email address. This data may be collected by us when such a party signs up for commercial emails from us via online or offline sign-up forms or through other means such as in-person events and meetings and from the internet.
3.1 By using our Services, you hereby expressly consent to the collection, processing, storing, disclosing and handling of the Data enumerated under clause 2 in accordance with the terms of this Policy.
4. USE AND PURPOSE OF THE DATA COLLECTED
4.1 We use the Data we collect to manage and to provide the core functionality of the Services through the Platform. The Data we acquire from and/or about you shall be treated as confidential and shall be used only for the purpose of enabling us to provide the Services effectively.
4.2 We may use the Data collected to send you general commercial communications about our Services that may interest you, newsletters with features updates and other information that may enhance your experience with our Services.
4.3 We use the Data we collect to analyze trends, administer or optimize the Services, monitor usage or traffic patterns including but not limited to monitor Users’ activities on the Platform including without limitation usage of any features, preferences etc and gather demographic information about you and the Users’ base as a whole.
4.4 We may use the Data that you provide vide emails or any communication made to us to provide customer support and/ or to respond to your queries and send emails about the maintenance of the App and/or Platform or any updates.
5. DISCLOSURE OF DATA
Except as provided herein in this Policy, no personally identifiable data will be disclosed or shared with any third- parties other than those explicitly provided, without your express Consent.
5.1 AUTHORIZED REPRESENTATIVES
5.1.1 We may disclose the Data collected to any of our authorized agents, employees, officers, representatives or consultants, strictly on confidential terms, as reasonably necessary, for the purposes set out in this Policy.
5.1.2 We may disclose the Data to such parties in order to provide you with customer support facilities, for the purpose of operating and maintaining the Platform, to comply with our legal obligations and/or to enforce our Terms of Service and the App.
5.1.3 The Data collected may also be disclosed or otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of insolvency, bankruptcy, or receivership under which information is transferred to one or more third parties as one of our business assets.
5.2 PROMOTIONAL PURPOSE
5.2.1 We may disclose the Data collected for marketing purposes including but not limited to the purpose of contacting you to further discuss your interest in the Services and to send you information regarding Synconext, its affiliates, and its partners, such as information about promotions or events.
5.3 COMPELLED DISCLOSURE
5.3.1 We may disclose the Data as may be legally required in the event of any requirement by court order, government or to any extent required by law or legal proceedings to the appropriate authority in order to comply with the rules and regulations.
5.3.2 We shall neither assume any liability nor indemnify you or the Users for any loss, damages or expenses incurred by you due to the compulsory disclosure of the Data by us.
6.2 Most browsers are initially set up to accept Cookies, but you may reset your browser to refuse all Cookies or to indicate when a cookie is being sent. However, some of our features may not function to the fullest potential if you disable Cookies.
6.3 We use persistent Cookies and session Cookies on our Platform. Persistent Cookies remain after you close the Platform and may be used by the Platform on subsequent visits. Unlike persistent Cookies, session Cookies are deleted from your device when you close the Platform.
6.4 The Platform may also feature cookies associated with certain third parties such as advertisers. The use of such cookies is subject to such companies’ own cookie policies, which we strongly recommend for you to review before you use the Platform.
7. DATA SECURITY
7.1 We have implemented and will maintain physical, electronic and procedural security measures in accordance with the standards prescribed under the applicable law that are reasonably designed to help protect the integrity and the security of the Data.
7.2 Although we will do our best to protect your personal data, no security system can prevent all potential security breaches and therefore, we cannot guarantee the security of your data transmitted to the Platform and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features that are appropriate to the type of personal data you have provided to try to prevent unauthorized Processing such as unauthorized access, disclosure, alteration or removal of Data.
7.3 In the case of Data breach, we shall adopt adequate efforts to communicate the details of the same to you, without undue delay.
8. DATA RETENTION
8.1 We shall retain the Data for such period necessary to fulfill the purposes we collected the Data for unless instructed otherwise by you, in writing, subsequent to which the same shall be deleted from our internal records, systems and databases.
8.2 We may retain the Data of the Users until the first to occur of the following:
8.2.1 Five (5) years from the date of collection of the Data or
8.2.2 Ninety (90) days following the date on we become aware that you and/or the User are no longer an active user of the Service or
8.2.3 Until the Users engagement with you terminates.
8.3 Any encrypted, anonymized and/ or aggregated Data may be retained by us for the purposes of backup, archiving, prevention of fraud and abuse, analytics, to improve our Services, App or for such other reasons that we deem necessary to retain the same.
8.4 Notwithstanding anything contained in clause 8.1, we shall retain and use the Data collected as necessary to resolve disputes, enforce our agreements and comply with legal obligations for such a period thereafter as required under any law for the time being in force.
9. DATA TRANSFER
9.1 Our Service is hosted in India but is made available to you and/or the Users outside of India as well. If you and/or the Users choose to access or use the Platform outside of India, please be aware that Data we collect will be subject to the applicable laws governing data protection. Please be aware that Data we may collect will be transferred to, processed, stored and used in India. The data protection laws in India may differ from those of the country in which you are located and your Data may be subject to orders from the government, courts or law enforcement in India according to the applicable laws.
10. RIGHTS OF THE USER
10.1 Subject to the laws applicable, you and/or the Users shall have the rights as stipulated hereunder:
10.1.1 A right to confirm whether the Data is processed and a right to access in one place the identities of the parties with whom the Data has been shared.
10.1.2 A right to correction and erasure of the Data collected by us which is no longer necessary for the purpose for which it was Processed.
10.1.3 A right to data portability in the event of processing through automated means.
10.1.4 A right to restrict or prevent the continuing disclosure of the Data where such disclosure has served the purpose for which it was collected and is no longer necessary for the purpose or if such disclosure was made contrary to any applicable law for the time being in force.
10.2 You may exercise any of the rights mentioned hereinbefore on your own or on behalf of the User via the contact details provided herein under this Policy.
10.3 If you no longer wish to receive any commercial email from us, you may opt-out of receiving them by following the instructions provided in such communications or by sending your request to us by email provided under the contact details of this Policy and we endeavor to take the appropriate action within ten (10) business days from the date of raising such request. Please note, however, that you may continue to receive service-related communications even after you opt-out of receiving commercial messages.
11. ALERTS AND UPDATES
11.1 We reserve the right to contact you and/or the Users for the purpose of verification of the Data provided by you and/or the Users via the Platform or through the App.
11.2 We may also alert you and/or the Users by notification via the App or on the Platform about any new feature or any other such information which we perceive might be useful for you and/or the Users.
##12. CHILD PRIVACY
12.1 The Platform is not directed at or intended to be used by children below the prescribed age limit as per the applicable laws and we do not knowingly collect any Data from such an individual. If you believe we have collected any Data of a person below the prescribed age limit, you can contact us via the contact details provided herein under this Policy and such Data shall be removed accordingly.
13.1 Our Platform, from time to time, may contain some links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
15. APPLICABLE LAWS
15.1 We have complied with all the applicable laws with respect to the collection, use, sharing, and retention of your Data.
15.2 In the event any conflict arises between the terms of this Policy and provisions of any applicable laws, then such provisions of applicable laws shall prevail over the terms of this Policy.
15.3 For any queries with respect to the same, you can contact us via the contact details provided herein under this Policy.
16. ARBITRATION, GOVERNING LAW AND JURISDICTION
16.1 In the event of a dispute or claim arising with regard to this Policy you shall first attempt to resolve the same amicably through discussions.
16.2 In the event that the parties are unable to solve the disputes or claims in an amicable manner, the parties shall attempt to resolve the same through arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitrator shall be appointed by us and you hereby consent to the same. The seat for such arbitration shall be Bangalore and all arbitration proceedings shall be in English.
16.3 This Policy shall be governed by and construed in accordance with all applicable laws of India and the courts at Bangalore shall have exclusive jurisdiction over any matter arising out of this Policy.
17. CONTACT US
17.1 If you have any complaint, dispute or queries regarding this Policy or our means of Processing your Data, please contact us through the information given below. We endeavor to undertake all reasonable efforts to address your queries or grievance at the earliest opportunity.
Address: Synconext Technologies Pvt. Ltd. 2nd Floor, 54th 12th Main Road, 4th Block East, Jayanagar 3rd Block East, Jayanagar, Bengaluru, Karnataka 560011